team
team
TITLE: Director of Client Technical Support
With over 29 years at New England Lab, Rand brings a wealth of expertise in lab furniture products and laboratory space planning. As Director of Client Technical Support, he plays a pivotal role in ensuring the seamless execution of projects by maintaining a comprehensive library of cutsheets, samples, CAD drawings, and construction codes. Rand’s responsibilities include product design and customization, specification writing and review, space planning assistance, and consulting on both potential and awarded lab projects.
Rand’s extensive experience spans every phase of the construction process, equipping him to provide immediate and effective support to clients. He also contributes to marketing initiatives, including the company website and photography of lab interiors, assists the IT department, and leads product training sessions for new employees. Before joining New England Lab, Rand spent three years with a plywood distributor, becoming an expert in wood veneers.
Rand’s specialized training includes the HPVA “Hardwood Plywood Veneer Grading Workshop” and certifications in “HVAC Systems and Laboratory Design” and “Safety Cabinet Technology” from the Eagleson Institute. Rand works closely with our vendors to ensure quality design.
Outside of work, Rand cherishes time with his wife and three daughters. An avid photographer, he has captured the beauty of over 85 U.S. National Parks and Historic Sites, as well as national preserves in Canada, Italy, and Tanzania. He also enjoys bass fishing, drawing, painting, and volunteering in various capacities at his local church.
